An article at GamePro caused a bit of a stir in the gaming industry yesterday, sparking discussion on a topic covered at this year’s PAX East — namely, that of the history of Community Managers and what their jobs entail. Now, there is a fair amount of background to AJ Glasser’s article that we won’t delve into, because the comment that many readers focused on was this one: “Before Xbox Live’s Larry “Major Nelson” Hryb — who holds the ambiguous title director of programming for Xbox Live — community managers were mostly forum moderators, people whose job entailed monitoring message boards and weeding out trolls.

Read more:
News article sparks debate among Community Managers






